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Note that the Global Setup application can also be run later from the SurfStatsLive program
group on the server.
Please proceed to the section Important After Installation Issues and then Quick Server
Administration.
A troubleshooting section is available on the SurfStats website.
Important After Installation Issues
Setting up the identity of the SurfStatsLiveComPlus Package. This is required so that the
package can start up if no user is interactively logged into the server computer and users
need to access the SurfStatsLive Service to generate reports or for administrative tasks.
This is done as follows: Start – Settings – Control Panel – Administrative Tools –
Component Services, in Component Services, expand Console Root – Component Services
– Computers - My Computer – COM+ Applications – SurfStatsLiveVersion2500. If you right-
click on the SurfStatsLiveVersion2500 package and click Properties, you will see how the
package is configured. Clicking the Identity tab reveals a screen, from which you can
change the user context that the package gets executed under. Change it to This user and
specify a user with sufficient rights (preferably administrative rights). Very Important: The
user specified here has to be the same as the user under which SurfStatsLive was installed.
Note that from V2.5.0.0 onwards this step can be performed by filling in the
details on the Identities tab of the SurfStatsLive Global Setup application.
If you want the SurfStatsLive MergeClient to access and process log sources from other
computers on the network set up the identity of the SurfStatsLive Merging Service to a
user with sufficient rights (not the LocalSystem account) to access these log sources. To do
this go to Control Panel – Administrative Tools – Services – SurfStatsLive Merging Service
Version <VersionNo>– Log On tab – click This account and specify an account and
password. Please refer to the Server Administration help for more on specifying log sources
on profiles. Also use UNC names to specify log sources and not mapped drives. Note that
from V2.5.0.0 onwards this step can be performed by filling in the details on the
Identities tab of the SurfStatsLive Global Setup application.
Never should the MergeClient be started directly. Please control the MergeClient by
stopping and starting the SurfStatsLive Merging Service Version <VersionNo> from Control
Panel – Administrative Tools – Services or control it from the Options tab in Server
Administration.
Sometimes you may have a problem shutting down the server on which SurfStatsLive is
installed. This happens because the SurfStatsLive Merging Service tries to start up the
MergeClient again when the Operating System attempts to shut down all applications. If
this presents a problem, first shut down the SurfStatsLive Merging Service <Version> from
Control Panel – Administrative Tools – Services before shutting down the server.
After installation of SurfStatsLive and the creation of the first site profile(s) the CPU usage
on the server may move up to 100%. This is normal as long as the server is still
responsive. This happens because the SurfStatsLive MergeClient has to process all the old
log files, to which the site profile(s) points. Note that this happens only once, directly after
installation, after this initial processing of log files only changes in log files are processed
subsequently by the MergeClient. The MergeClient.exe process, which scans the log files
and updates the site profile databases on the server, runs at a low priority on the server,